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Saturday: 10:00 – 15:00
Cancellations & Returns Policy
Thanks for your order.
If you are not entirely satisfied with your purchase, we’re here to help.
We use World Pay to process payments. If you cancel your order before it has been dispatched then we can refund your payment in full. If your order has already been dispatched it cannot be cancelled. Please see returns below:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note we cannot accept returns on perishable food items.
Your item must be in the original packaging.
If you unpack your product and find that it is damaged, please contact us and provide a photo of damage to the product and packaging. We can then resolve the matter quickly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us please get in touch.
Delivery and Carriage
Please allow up to two days for us to process your order prior to shipping. Your order will be sent next working day after you receive your dispatch email.
Most parcels will arrive within 1-2 days and 3-5 days respective of the delivery type selected, but this is not guaranteed – please allow 12 working days from the dispatch date for your order to arrive. If your order hasn’t arrived in this time, please get in touch and let us know! Unfortunately we will you need you to wait for this time to pass until we can process a missing item claim.
We use Yodel to send our parcels. Please note that in order for our courier to contact you with delivery updates it is a requirement that we provide them with your mobile phone number and email address. This will give you (the customer) greater control over deliveries.
If you have any questions or specific requirements please contact us.
We take the protection of your financial information seriously which is why we use Worldpay to handle all of our transactions. Our website uses SSL encryption to keep your connection private and no financial information is held by us ensuring your details are kept safe.
At the checkout you will be sent directly to Wordpay to enter your payment information.
If you choose to save payment information on the My Account page, your card details will be held securely by our payment processor. We do not hold a copy on our own web server.
Please contact us if you have any questions or need help making a payment.
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